Terms of Service

1. Accepting these terms

By creating an account, starting a subscription or using the Service, you agree to these Terms, our Refund Policy and our Privacy Policy. If you use the Service for an organization, you confirm you have authority to accept these terms on its behalf.

You must be at least 16 years old, or the age of digital consent where you live if that is higher.

2. Your account

• Give accurate information and keep it up to date.
• Keep your password private. You are responsible for everything that happens under your account.
• Tell us right away at support@extables.com if you think someone has accessed your account without permission.
• One person per account. Do not share logins.

3. Plans, billing and automatic renewal

• The Free plan costs nothing and has no time limit. Paid plans (Team, Business) are subscriptions billed in advance, monthly or yearly.
• Payments are processed by Stripe. Extables never receives or stores your full card details.
• Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. By subscribing you authorize us, through Stripe, to charge your payment method for each renewal.
• Prices are shown before you pay, in the currency shown at checkout. Taxes may be added where required by law.
• We may change prices. Any change applies from your next renewal, and we will tell you at least 30 days before it takes effect. If you do not agree, cancel before the renewal.
• If a payment fails, Stripe retries it. Paid features may be paused if a payment is still unpaid 14 days after the end of the period it was for, and the subscription may then be cancelled.

4. Changing or cancelling your plan

• You can upgrade, downgrade or cancel at any time from Billing & plan → Manage billing.
• Cancelling stops future renewals. You keep your paid features until the end of the period you have already paid for, then move to the Free plan. Your data stays in your account.
• When you switch plans in the middle of a period, Stripe calculates the difference automatically: an upgrade is charged the prorated difference straight away; a downgrade becomes account credit applied to your future invoices. Credit is not paid out as cash.

5. Refunds

All payments are final and non-refundable, except in the specific situations listed in our Refund Policy, which forms part of these Terms. Please use the Free plan to make sure Extables fits your needs before you buy.

6. AI features

• Each plan includes a monthly number of AI requests. Unused requests do not carry over and have no cash value.
• When you use AI features, the relevant text is sent to the AI provider chosen by Extables to generate a response.
• AI output can be inaccurate or incomplete. Check it before you rely on it, and do not use it as professional legal, medical, financial or safety advice.

7. Acceptable use

You agree not to:

• break any law or infringe anyone’s rights;
• upload malware, or try to break into, overload, probe or disrupt the Service or other users’ data;
• send spam or use the Service for phishing, fraud or harassment;
• resell, sublicense or offer the Service to others without our written permission;
• use automated means to create accounts or to get around plan limits;
• store payment card numbers, passwords or government ID numbers in your bases.

8. Your content

You own the data and content you put into Extables. You give us permission to store, process and display it only to run the Service for you. You are responsible for your content and for having the right to use it. We may remove content that breaks the law or these Terms.

9. Our Service

We work hard to keep Extables available, secure and backed up, but we do not guarantee it will be uninterrupted or error-free. We may improve, change or retire features; if we remove a core feature of a paid plan, we will give reasonable notice.

10. Suspension and termination

• We may suspend or close accounts that break these Terms, are used for fraud or abuse, or have unpaid charges.
• If we suspend a paid account, renewals are stopped. Suspension for breaking these Terms does not entitle you to a refund.
• You can stop using Extables at any time and ask us to delete your account and data by writing to support@extables.com.

11. Disputes and chargebacks

If you have a problem with a charge, contact us first at support@extables.com or through the support form — we answer billing questions quickly. Opening a chargeback for a valid charge (for example, a renewal you did not cancel in time) is a breach of these Terms. We will share the evidence of your purchase and acceptance of these Terms with your bank, and the account may be suspended while the dispute is open.

12. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the fullest extent the law allows, Extables is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the app before they take effect. If you keep using the Service after that, you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the place where Extables is registered, without regard to conflict-of-law rules. Mandatory consumer protections of the country you live in still apply.

15. Contact

Questions about these Terms? Email support@extables.com or use the support form at extables.com/support.