How can we help?
Common questions
Account How do I change my password?
Open the avatar menu in your workspace and choose “Change password”. You will need your current password.
Account I forgot my password
On the sign-in page choose “Forgot password?”, enter your email and follow the link we send (valid for 30 minutes). No email? Check spam or contact support.
Account Why was I signed out?
Sessions end when you log out, when an admin suspends your account or resets your password, or after 30 days.
Data Is my work saved automatically?
Yes. Changes save a moment after you make them. If you edit in two tabs, Extables merges the changes instead of overwriting.
Data Can I undo a change?
Press Ctrl+Z (or use the ↶ button in the base header). Nextinn AI changes also have their own Undo button.
Data How do I export my data?
Use “Download CSV” from the view menu or “Export CSV” from the table menu.
AI Why does Nextinn AI say AI is turned off?
AI needs a provider key. A super admin can add one in Admin → AI settings and enable AI for everyone.
AI I hit my monthly AI limit
Each plan has a monthly AI request limit set by your admin. Ask them to raise it or move you to another plan.
Billing Is there a free plan?
Yes — the Free plan is free forever for individuals and small teams. See Pricing for plan details.