Refund Policy — Extables

We want billing to be simple and predictable, so here is exactly how payments, cancellations and refunds work.

In short

All payments are final and non-refundable, except in the cases listed under “When we do refund”.
Cancel any time — you keep paid features until the end of the period you paid for, and you won’t be charged again.
Try Extables on the Free plan first, for as long as you like, before you pay.

Subscriptions are non-refundable

Monthly and yearly subscription fees are charged in advance and are not refundable, in full or in part. This includes:

time left in a billing period after you cancel or downgrade;
renewals you did not cancel before the renewal date;
periods in which you did not use the Service, or used it less than expected;
unused AI requests or other plan allowances;
yearly plans, after purchase or renewal.

Cancelling

Cancel from Billing & plan → Manage billing at any time before your renewal date. Cancellation stops all future charges. Your paid features stay active until the end of the current period, then your account moves to the Free plan with your data intact.

Switching plans

Upgrades are charged the prorated difference immediately. Downgrades become account credit that is applied automatically to future invoices. Credit is not refunded as cash.

When we do refund

We refund in full, back to the original payment method, when:

you were charged twice for the same subscription and period;
you were charged after a cancellation that our system had confirmed, because of an error on our side;
a billing error was clearly our mistake — for example, the wrong plan or amount.

Requests must be made within 30 days of the charge. Approved refunds are sent within 5–10 business days; your bank may take longer to show them.

Your legal rights

If the consumer law of the country you live in gives you a refund right that cannot be waived, we will honour it. When you start a paid plan you ask for the Service to begin immediately, and — where the law allows — you acknowledge that any cooling-off or withdrawal right ends once the Service has started.

Chargebacks

Please contact us before disputing a charge with your bank — most billing questions are solved within a day. If a valid charge is disputed, we will provide our records to the bank (including your acceptance of the Terms and this policy at checkout), and the account may be suspended while the dispute is open.

How to ask about a charge

Use the support form at extables.com/support or email support@extables.com. Include the email on your account and the invoice number (from Billing & plan → Manage billing → Invoice history).